Refund & Cancellation Policy
Merchant-draft commercial terms for the planned nationwide online-accountability catalog. The exact revised counsel-approved version controls before any paid checkout opens.
Remote-only scope
BP Access, BP Performance, BP Plus, 12-Week Online Accountability Coaching, and BP Elite are planned as remote-only services. Customers train at home or at a gym they independently choose; no Ball Players facility, gym membership, or included in-person session is offered.
Merchant-proposed one-time cancellation term
For a covered one-time remote digital-service purchase, the merchant-proposed term is a full refund during the first five business days after purchase. A request may be submitted through the website or to info@ballplayersfitness.com. Ball Players Fitness will provide and apply any additional cancellation right required by law.
After the initial period
After the first five business days, one-time remote digital services are proposed to be refundable for duplicate charges, unavailable delivery, or another nonwaivable right. A refund normally revokes the corresponding member entitlement after Shopify confirms it.
Monthly remote memberships
The proposed terms provide that cancellation stops future billing. Access continues through the paid-through date unless a refund, charge reversal, fraud event, or other lawful exception requires earlier revocation. Customers will be able to cancel online through Shopify Customer Accounts or contact info@ballplayersfitness.com before the next renewal.
Personalized online services and calls
The proposed terms provide a full refund before work begins. After work begins, Ball Players Fitness may deduct the reasonable value of completed work and delivered online calls, subject to nonwaivable rights. Private calls use the proposed 24-hour rescheduling and one-courtesy-late-change terms in the exact signed offer schedule.
Death, disability, and processing
Death or a qualifying disability may entitle the customer or estate to proportional statutory relief. A required refund will be processed within the period required by applicable law.
How to request a refund
Use the privacy and account support flow or email info@ballplayersfitness.com with the Shopify order number, purchase email, offer, requested resolution, and a short explanation. Do not send sensitive health details by ordinary email.
Review status
This is an attorney-ready merchant draft, not a statement of legal approval. Paid fitness checkout remains disabled until qualified counsel returns a final version and Ball Players Fitness records the reviewing attorney, approval date, and exact document hash.